Cancellation Policy
Effective Date: 07-Feb-2026
At PONDYBOOKING, we understand that plans can change. This Cancellation Policy explains how cancellations and refunds are handled for bookings made through our website pondybooking.com.
1. General Policy
- All cancellations must be requested through the contact information provided or via your booking confirmation email.
- Cancellation requests are subject to the terms and conditions of the specific service booked.
- Failure to show up for the booking may result in forfeiture of payment.
2. Cancellation Timeframes
Refund eligibility depends on the notice period before the scheduled booking:
- Bookings canceled more than 48 hours in advance may be eligible for a full refund, unless otherwise stated.
- Bookings canceled within 48 hours of the scheduled activity may incur a cancellation fee or may not be refundable.
- Special promotional bookings or discounted offers may have separate cancellation terms.
3. Refund Process
- Refunds, if applicable, will be processed to the original payment method within 7–10 business days.
- Bank or payment processor delays may affect the time it takes for the refund to reflect in your account.
4. Modifications to Bookings
Requests to modify booking dates or services will be treated as cancellations of the original booking and new bookings, subject to availability and any applicable fees.
5. Contact Us
If you need assistance with a cancellation or have any questions, please contact us at:
Email: support@pondybooking.com
Customer Support: +91 80 7273 0531
Address: Pondicherry, India
